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Improve Your Claims Operation

Discover Ways to Improve Your Claims Operations with Current Trends and Real-life Examples
Tuesday, November 17, 2015

Staying competitive in the insurance industry means continually improving claims handling. Today there are more sources of information than ever that are used during the claims process, including documents, images, voice transcripts, e-mails, and many other sources of both structured and unstructured data. Efficiently and effectively managing that information and related workflows are critical for success.

In this webinar, Mark Breading of Strategy Meets Action will address trends in insurance claims and the role of ECM in:


• Reducing operational costs

• Improving workflow

• Increasing productivity

• Enhancing reporting capabilities

• Improving the customer experience


During the last 10 minutes of this webinar, Jennifer Mangino, Insurance Industry Manager from Hyland, creator or OnBase, will show you the remarkable ECM capabilities of OnBase and specific real-life examples of how users have improved their claims operations.


Mr. Mark Breading


Mark is a recognized expert in advanced technologies and their implications for the insurance industry. He has exceptional knowledge of InsurTech, the customer experience, digital strategies, and emerging technologies. Exclusively serving the insurance industry, Strategy Meets Action (SMA) is an advisory services firm offering retainers, research, consulting, events, and InsurTech offerings to both insurance companies and solution providers. Mark can be reached at or by mobile phone at 1.614.562.8310. Follow Mark on Twitter @BreadingSMA.   

Ms. Jennifer Mangino


Jennifer Mangino is the industry manager for the Insurance Solutions Group at Hyland, creator of OnBase.  Prior to joining Hyland, Jennifer spent the first decade of her career at a P&C insurance carrier.  Jennifer focuses on helping insurance organizations transform business processes that drive efficiency, improve user experience and elevate customer satisfaction.  Jennifer works with current and prospective customers to use our award-winning product, OnBase, to drive business transformation.

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what is ita

ITA Mission Statement

The goal of the Insurance Technology Association is to provide members with opportunities to collaborate, educate, network, share, and use knowledge related to insurance technology. The ITA serves the insurance technology community as a resource and is dedicated to serving this specialized sector of the industry. Publications and educational programs created by the ITA are geared to professionals interested in or charged with evaluating, implementing, and marketing insurance-specific technology systems or services.

ITA publications

The current issue of ITA Pro Magazine is October, 2017. The cover story, “Cross the Line,” features John Kessler, chief strategy officer for Motorists Insurance Group, as he explains how Motorists has shifted much of its attention to the commercial lines side of the market. Another feature, “The Spiraling of Insurtech,” looks at how investor groups have led the charge in bringing carriers and insurtechs together. The third feature, Think Differently,” examines how claims centers have become laboratories for insurance carriers and new technology In addition you will find features such as:

  • George Grieve's column on the implementation of third-party software, and how carriers need to know their job and not expect others to pick up the slack.
  • Karen Furtado’s Innovation Corner column is on SMA’s 10th anniversary and how they will pass along some predictions for the next decade in insurance and technology
  • In Newsmakers, Rod Travers tells why he left the consulting world for the top spot in the insurance industry’s largest association.

online ita buyers' guide

Information on the ITA Pro Buyers' Guide, and how vendors can be a part of it

For more information, contact Jim Daggett at