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Improve Your Claims Operation

Discover Ways to Improve Your Claims Operations with Current Trends and Real-life Examples
Tuesday, November 17, 2015

Staying competitive in the insurance industry means continually improving claims handling. Today there are more sources of information than ever that are used during the claims process, including documents, images, voice transcripts, e-mails, and many other sources of both structured and unstructured data. Efficiently and effectively managing that information and related workflows are critical for success.

In this webinar, Mark Breading of Strategy Meets Action will address trends in insurance claims and the role of ECM in:


• Reducing operational costs

• Improving workflow

• Increasing productivity

• Enhancing reporting capabilities

• Improving the customer experience


During the last 10 minutes of this webinar, Jennifer Mangino, Insurance Industry Manager from Hyland, creator or OnBase, will show you the remarkable ECM capabilities of OnBase and specific real-life examples of how users have improved their claims operations.


Mr. Mark Breading


Mark is a Partner at Strategy Meets Action, a strategic advisory firm offering a unique blend of advisory, research, and project-based consulting services to both insurance companies and solution providers. Mark is well known for his perspectives on innovative uses of technology in insurance and the future of the insurance industry. Mark leads the research program at SMA, and has exceptional knowledge and experience in all aspects of advanced technologies and solutions that provide value across the insurance enterprise – including data and analytics, customer communications, enterprise content management, and mobile technologies.

Mark has held both technical and business roles in sales, consulting, marketing and business strategy, and has advised insurers around the world for almost 30 years. His roles have included IBM’s Global Insurance Strategist, Global Insurance Marketing Leader and Director of Global Insurance Executive Conferences.

Mark is often quoted in major insurance publications and speaks frequently at leading industry conferences. He holds a BSBA in Accounting from Bucknell University and is a graduate of IBM's Systems Research Institute with a major in Software Systems. He also holds an MBA in International Business from Liberty University.

Ms. Jennifer Mangino


Jennifer Mangino is the industry manager for the Insurance Solutions Group at Hyland, creator of OnBase.  Prior to joining Hyland, Jennifer spent the first decade of her career at a P&C insurance carrier.  Jennifer focuses on helping insurance organizations transform business processes that drive efficiency, improve user experience and elevate customer satisfaction.  Jennifer works with current and prospective customers to use our award-winning product, OnBase, to drive business transformation.

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what is ita

ITA Mission Statement

The goal of the Insurance Technology Association is to provide members with opportunities to collaborate, educate, network, share, and use knowledge related to insurance technology. The ITA serves the insurance technology community as a resource and is dedicated to serving this specialized sector of the industry. Publications and educational programs created by the ITA are geared to professionals interested in or charged with evaluating, implementing, and marketing insurance-specific technology systems or services.

ITA publications

The next issue of ITA Pro magazine will be published in February, 2017. The cover story will focus on policy administration systems and the importance of data to make the policy engines hum. We will also look at the more recent phenomenon of core systems in the cloud. In addition, there will be a feature aerticle on the importance of insurers keeping their promise to policyholders when it comes to claims. The issue also will include regular features,such as columns from George Grieve, the partners at Strategy Meets Action, and Russ Bostick of MVP Advisory Group. Launchpad, the newest department in the magazine and written by Jennifer Overhulse, covers the insurtech world.


online ita buyers' guide

Information on the ITA Pro Buyers' Guide, and how vendors can be a part of it

For more information, contact Jim Daggett at