Improve Your Claims Operation
|Discover Ways to Improve Your Claims Operations with Current Trends and Real-life Examples|
|Tuesday, November 17, 2015|
Staying competitive in the insurance industry means continually improving claims handling. Today there are more sources of information than ever that are used during the claims process, including documents, images, voice transcripts, e-mails, and many other sources of both structured and unstructured data. Efficiently and effectively managing that information and related workflows are critical for success.
In this webinar, Mark Breading of Strategy Meets Action will address trends in insurance claims and the role of ECM in:
• Reducing operational costs
• Improving workflow
• Increasing productivity
• Enhancing reporting capabilities
• Improving the customer experience
During the last 10 minutes of this webinar, Jennifer Mangino, Insurance Industry Manager from Hyland, creator or OnBase, will show you the remarkable ECM capabilities of OnBase and specific real-life examples of how users have improved their claims operations.
Mr. Mark Breading
Mark is a recognized expert in advanced technologies and their implications for the insurance industry. He has exceptional knowledge of InsurTech, the customer experience, digital strategies, and emerging technologies. Exclusively serving the insurance industry, Strategy Meets Action (SMA) is an advisory services firm offering retainers, research, consulting, events, and InsurTech offerings to both insurance companies and solution providers. Mark can be reached at firstname.lastname@example.org or by mobile phone at 1.614.562.8310. Follow Mark on Twitter @BreadingSMA.
Ms. Jennifer Mangino
Jennifer Mangino is the industry manager for the Insurance Solutions Group at Hyland, creator of OnBase. Prior to joining Hyland, Jennifer spent the first decade of her career at a P&C insurance carrier. Jennifer focuses on helping insurance organizations transform business processes that drive efficiency, improve user experience and elevate customer satisfaction. Jennifer works with current and prospective customers to use our award-winning product, OnBase, to drive business transformation.
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ITA Mission Statement
The goal of the Insurance Technology Association is to provide members with opportunities to collaborate, educate, network, share, and use knowledge related to insurance technology. The ITA serves the insurance technology community as a resource and is dedicated to serving this specialized sector of the industry. Publications and educational programs created by the ITA are geared to professionals interested in or charged with evaluating, implementing, and marketing insurance-specific technology systems or services.
The next issue of ITA Pro magazine will be published in March, 2017. The cover story will focus on the winners of the 2017 ITA Bridge Awards, given annually by the ITA to honor an insurance carrier (or carriers) that have demonstrated an ability to "bridge the gap" between technology and business operations. We will also look at how smaller insurance carriers are dealing with the challenges of competing for customers with larger insurers that have huge technology stacks and even larger IT budgets. The issue also will include regular features,such as columns from George Grieve, the partners at Strategy Meets Action, and Russ Bostick of MVP Advisory Group. Launchpad, the newest department in the magazine and written by Jennifer Overhulse, covers the insurtech world.
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