NSM Insurance Group (4Paws Insurance)and Allstate were each winners of the fourth annual ITA Bridge Awards.
The Insurance Technology Association (ITA) announced that representatives of NSM Insurance Group and Allstate were each winners of the fourth annual ITA Bridge Awards. The awards were presented at ITA LIVE, the ITA’s annual conference held this week at the Fort Lauderdale (Fla.) Marriott Harbor Beach Resort & Spa.
According to Jim Daggett, executive director of the ITA, the ITA Bridge Award honors insurance IT leaders and their counterparts on the business side. Business opportunities are sometimes lost and IT implementations often fail when leaders from IT and the business side fail to collaborate effectively and “bridge” the gap between technology and business, explains Daggett.
“The annual ITA Bridge Award keeps growing in popularity and we were flooded with a large number of great nominations,” says Daggett. “When the final tallies were counted by our advisory board, we faced a similar situation to last year’s nominations. The board was evenly split over who should win this year’s award. So we agreed that both were deserving of the honor.”
The NSM winners were Sandra Boucher, chief pet officer and program director for 4Paws insurance, and Mike Anselmo, chief information officer of NSM Insurance Group. Thanks to tight coordination between the IT and business functions, the company launched the new 4Paws pet insurance product in just under seven months. And in the process, it enabled NSM to become a full-fledged MGA.
According to Anselmo, the collaboration between IT and business not only opened the door to a new market for NSM, “but also provided a framework for future development projects that are resilient, reliable and engaging to use.”
The second ITA Bridge Award was presented to Miguel Edwards, vice president of Allstate Brand Distribution, and Darren Robbins, vice president of Allstate Technology and Strategic Ventures. This team focused on reforming the agent appointment process, something that often took more than 45 days – a lengthy period of time with no business coming from these new appointments.
According to Robbins, the utilization of an agile methodology and customer-focused approach, “helped us become more nimble, and deliver a better and faster product to market.”
The annual ITA Bridge Award is presented to both an IT leader and a business executive (or executives) working for a North American insurance company. They can come from any insurance industry business function, including underwriting, claims, finance, customer service, actuarial or marketing.
Nominations are accepted from insurance companies, software solution providers and industry consultants. The award is reflective of a long-term connectivity between the business unit and IT that demonstrates how an insurance company can operate effectively.
The full story of each of the 2018 winners is featured in the May issue of ITA Pro magazine, the official publication of the ITA.
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ITA Mission Statement
The goal of the Insurance Technology Association is to provide members with opportunities to collaborate, educate, network, share, and use knowledge related to insurance technology. The ITA serves the insurance technology community as a resource and is dedicated to serving this specialized sector of the industry. Publications and educational programs created by the ITA are geared to professionals interested in or charged with evaluating, implementing, and marketing insurance-specific technology systems or services.
The May/June 2019 issue of ITA PRO magazine is now available in digital format! Just click on this link: http://www.itapro-digital.org/itapro/may_june_2019
In this issue, we recognize startup insurer Berkley One, the recipient of the prestigious ITA 2019 Bridge Award. Meet Craig Lowenthal, VP, Information Technology and Susan Vella, SVP of the Customer Experience Group, as they explain how technology and innovation are built into the very fabric of the company.
National Life Group realized that customer expectations were changing and took steps to transform their business to make customer interaction as smooth as possible. Their mission was to create a digital experience that ensured that their customers -- both agents and policyholders -- are delighted with National Life.
CIOs are being pressured daily to deliver dynamic and robust digital capabilities. It's one of the reasons Mutual Benefit Group decided to take one of its core applications -- claims -- to the cloud as a faster alternative to on-premises deployments.
Read more now!
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Information on the ITA Pro Buyers' Guide, and how vendors can be a part of it
For more information, contact Jim Daggett at firstname.lastname@example.org