Follow Us


Session Description

Welcome and Keynote Address

This Session will be held on April 22nd, 2018 5:00 PM

As the 8th person in the world to complete the “Adventure Grand Slam,” which consists of climbing to the highest peak on each of the seven continents, and reaching the North and South Poles, it seems safe to say that Dr. Randall Peeters knows a thing or two about “Setting a Personal Vision.”

At ITA LIVE this year, Peeters will talk about the importance of developing and sustaining a personal vision during the event’s kick-off keynote on April 22 at the Marriott Harbor Beach in Ft. Lauderdale, Florida. His experience with personal vision and achieving goals comes from earning his Ph.D. and M.S. degrees from the University of Washington in Aeronautics and Astronautics, and his B.S. degree in Aerospace Engineering from the California State Polytechnic University, while simultaneously becoming a competent skydiver, BASE jumper, skier, climber, scuba diver, free diver, whitewater rafter, kayaker and surfer.

Peeters is the author of the bestseller “Journeys to the Edge,” in which he shares his successes and failures and gives readers some directly applicable guidelines on how to create a vision for living life to the fullest. He has held the positions of chief scientist and vice president of engineering for a wide range of companies from major aerospace corporations to start-ups, including managing groups as large as 1050 technical employees. And, he has a blend of technical expertise and outdoor achievements which have led to great demand for his inspirational speaking engagements throughout the USA and Canada.

Peeters’ ability to help individuals identify and articulate vision statements will have a positive impact on the way this year’s ITA LIVE audience approaches work and insurance, as well as personal lives and relationships.

Back to top

2018 ITA Bridge Awards

This Session will be held on April 23rd, 2018 8:30 AM

The recipient of this year’s ITA Bridge Award will explain how their company has been able to improve connectivity between the business side and the IT operation to propel them into new and better business processes.

Back to top

The Independent Agent Model in the Age of Millennials

This Session will be held on April 23rd, 2018 9:00 AM

The rapid changes in InsurTech have created a new set of challenges for companies that rely on the Independent Agent model.  In particular, the ability to compete with direct writers to sell to Millennials will make or break the Independent Agent model.  The value-add proposition of Independent Agents needs to be reframed to attract this new generation, while simultaneously leveraging advances in InsurTech.  In order to achieve that, it isn’t enough for carriers invest in their own management systems, they must supply agents with resources that will enable them to compete in this new marketplace. These resources will include data, technological guidance, capital to invest in improvements to the agency’s management systems, and much more.  This renewed focus on technology brings with it a necessary shift in the culture of all parts of the distribution channel upon which the survival of the Independent Agent model hinges.

Back to top

AI and Machine Learning, A Brave New World For Insurers

This Session will be held on April 23rd, 2018 9:45 AM

Millennials and Social Media platforms, coupled with an onslaught of smart devices, telematics and mobile apps to control them have caused Artificial intelligence  to disrupt existing analytical models and methods within the insurance industry, especially pertaining to underwriting, customer service, claims, and actuarial science. Big & Unstructured Data is being consumed in large quantities by companies that lack a strategy and a vision of where or how to start using it in a fashion that is meaningful for actuaries, claims professionals and even more importantly, in guiding underwriting decisions. 
In this session, we will:

  • Demystify all of the underlying terminology and what it means
  • Discuss How AI is being used in the Auto, P&C and Life and Annuities Space to Gain Market Share
  • Discuss Methods & Tools for Collecting and Storing the Vast Amounts of Unstructured Data That Are Proving To Be Increasingly Valuable in Identifying Consumer Behavior and Insurance Trends
  • Provide Strategic Insights for Insurance Leaders on Making The Most Of AI to Create Effective Underwriting, Claims, Marketing and Actuarial Decisions
  • Leveraging the Growing Service Oriented Applications to Gain Valuable Insights From Third Party Interactions with Their Consumers
  • Underwriting and Actuarial Trends in AI
Open forum for personal experiences questions etc. 

Back to top

Building Connection with Digital Customers

This Session will be held on April 23rd, 2018 10:45 AM

Thanks to today’s digital capabilities, insurers have new ways to connect with prospects and service their policyholders. Significant improvement is possible in how insurers handle customers and the relationship – if they can avoid paving the cowpath of the pre-digital customer journey. This session will focus on the customer journey in the digital world and how insurers are capitalizing on digital engagement to provide superior buying and service experiences.

Back to top

The Experience is the Product, and the Product is the Technology: Emerging Tech and Customer Experience in Insurance.

This Session will be held on April 23rd, 2018 11:30 AM

Insurers focus heavily on pricing and risk management, but for most insureds, the product is really the experience: the process of buying, the feeling of being covered, the care shown during the claims process. Truly Customer-Centric insurers are focusing their enterprise and emerging technology strategies on creating customer experiences that support retention and reduce price-based churn.

Back to top

Transforming Your Business Through Practical Innovation and Digital Technology

This Session will be held on April 23rd, 2018 1:30 PM

One of the biggest challenges for an organization is knowing where to start when tackling innovation strategies. This session will teach you how successful innovation strategies have helped insurance companies achieve their business goals by leveraging digital and mobile technology while discussing practice innovation strategies and outcomes PointSource, a Globant Company, has applied in their clients' organizations to accelerate, operationalize and sustain innovation.  John Cammarata, VP of Engineering and Insurance Strategy at PointSource, a Globant Company, will discuss the importance of aligning innovation initiatives to four different pillars: strategic direction, defined audience, cultural alignment and technology and how combining these pillars with common methodologies have led to positive practical outcomes for insurance companies.

Back to top

Rethink Culture: Using Emotional Intelligence, Authenticity, and Transparency to Create Your Tribe

This Session will be held on April 23rd, 2018 2:15 PM

Back to top

Creating and profiting from a culture of technological innovation: Others have done it, why not Insurers?

This Session will be held on April 23rd, 2018 3:30 PM

Back to top

InsurTech to the Rescue? Miracle Cure or Plain Old Placebo?

This Session will be held on April 23rd, 2018 4:00 PM

Back to top

The True Cost Distracted Driving Behavior is Costing Your Business – Leveraging Telematics Data for Most Accurate Pricing

  • Speakers:Gary Hallgren, Arity
This Session will be held on April 24th, 2018 9:00 AM

Still relying on traditional rating variables such as credit variables and general demographic data?  You can do better – you need to do better.  The insurance industry is on the brink of disruption and to succeed, insurers must find new ways to measure risk and engage drivers.  How?  Start measuring driving behavior data.
This session will share the latest findings on the impact phone use has on distracted driving, risk and how nudging self-awareness can be utilized to improve engagement and safety – and your bottom line.  After this session you will understand:

  • What true risk a driver presents on the road
  • How to use driving insights to provide more accurate insurance pricing
Approaches to improve the driving experience, making it safe, more fun, and rewarding for your drivers

Back to top

Not the Weakest Link: Empowering New Players in the Claims Value Chain

This Session will be held on April 24th, 2018 10:00 AM

Back to top

Channel Expansion: Getting to the Right Mix of Digital, Direct & Distribution Channel

This Session will be held on April 24th, 2018 10:30 AM

Back to top

what is ita

ITA Mission Statement

The goal of the Insurance Technology Association is to provide members with opportunities to collaborate, educate, network, share, and use knowledge related to insurance technology. The ITA serves the insurance technology community as a resource and is dedicated to serving this specialized sector of the industry. Publications and educational programs created by the ITA are geared to professionals interested in or charged with evaluating, implementing, and marketing insurance-specific technology systems or services.

ITA publications

The current issue of ITA Pro Magazine is October, 2017. The cover story, “Cross the Line,” features John Kessler, chief strategy officer for Motorists Insurance Group, as he explains how Motorists has shifted much of its attention to the commercial lines side of the market. Another feature, “The Spiraling of Insurtech,” looks at how investor groups have led the charge in bringing carriers and insurtechs together. The third feature, Think Differently,” examines how claims centers have become laboratories for insurance carriers and new technology In addition you will find features such as:

  • George Grieve's column on the implementation of third-party software, and how carriers need to know their job and not expect others to pick up the slack.
  • Karen Furtado’s Innovation Corner column is on SMA’s 10th anniversary and how they will pass along some predictions for the next decade in insurance and technology
  • In Newsmakers, Rod Travers tells why he left the consulting world for the top spot in the insurance industry’s largest association.

online ita buyers' guide

Information on the ITA Pro Buyers' Guide, and how vendors can be a part of it

For more information, contact Jim Daggett at