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Session Description

Welcome and Keynote Address

  • Speakers:Jim Daggett, ITA
    Timothy Attia, Slice Labs
This Session will be held on March 12th, 2017 5:15 PM

Keynote speaker TBA January 2017!

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2017 ITA Bridge Award

This Session will be held on March 13th, 2017 8:30 AM

The recipient of this year’s ITA Bridge Award will explain how their company has been able to improve connectivity between the business side and the IT operation to propel them into new and better business processes.

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Innovation (in Insurance) is a State of Mind

  • Speakers:Jennifer Overhulse, St. Nick Media Services
    Allan Egbert, Ask Kodiak
    Nick Lamparelli, QBE
    Jay Weintraub, InsureTech Connect
This Session will be held on March 13th, 2017 9:00 AM

Whenever organizations are required to innovate heads naturally turn toward IT due to years of conditioning by over-hyped tech product launches and a “there’s an app for that” mentality which drives expectations of instant gratification, a desire for increased personalization in products and service, and new behavior patterns created by (at least a couple of) truly life-changing technology advances. The mash-up of insurance and technology (insurtech) can only be successful if innovation is not limited to IT, but extends into product definition, processes, workflows, regulation, and culture across all disciplines within an insurance company, including accounting/finance, operations, underwriting, customer service, distribution channels and IT. This session highlights ways anyone within the insurance value chain can think more like an entrepreneur, foster a culture of innovation from the inside out, evaluate revolutionary ideas and technologies, and transform the business of insurance with a whole new state of mind.
After participating in this session, attendees will be able to:
1.       Identify areas where innovative thinking can be applied effectively outside of insurance IT
2.       Evaluate new ideas and technologies for a potential strategic corporate fit; and
3.       Think more like an entrepreneur within an existing insurance enterprise.

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The Next Frontier in Security – Working with Business Partners and Vendors

  • Speakers:Thomas Dunbar, XL Group
    Michael Menapace, Wiggin and Dana LLP
This Session will be held on March 13th, 2017 9:45 AM

Companies certainly have to make sure their own policies, procedures and practices comply with a host of information security requirements and “voluntary” guidance, but regulators and others are increasingly extending their interest into how companies interact with vendors, services providers, and other third party business partners.  This session will explore the NY DFS regulation, the NAIC model act, and other rubrics under which companies must consider their obligations as vendors and partners to others, and what companies must do to make sure their own vendors and business partners are not the weak link in their own security protocol.

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Case Study - Digital Engagement and Mobile Technology

  • Speakers:John Cammarata, PointSource
    Werner Kruck, Security First Insurance
This Session will be held on March 13th, 2017 10:15 AM

Learn how Security First Insurance is transforming the property insurance claims process through digital engagement and mobile technology with JobSight. This innovative mobile app streamlines the claims process delivering enhanced efficiencies for all. Within the JobSight app contractors and emergency mitigation providers can request enrollment in a preferred provider network of insurance companies, self enroll, receive service requests, track the progress of their assignments, and receive digital payment, all from one device. Werner Kruck, COO, Security First Insurance and John Cammarata, VP of Development, PointSource will discuss how applying a digital engagement model and mobile technology to the claims process is transforming how Security First Insurance does business with their contractor network and improves their claims process.

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Did You Hear the One About the Millennials?

  • Speakers:Robert McIsaac, Novarica
This Session will be held on March 13th, 2017 11:00 AM

It’s no joke. Today’s young market doesn’t know what to do with legacy insurers and most insurers don’t know what to do with Millennials. Once insurers realize the market has changed forever they can go about the job of making it work in their favor.

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IoT & Real Applications for Insurers Today

  • Speakers:Anthony Villa, Insuresoft
    Chad Barczuk, Insuresoft
    Doreen Earle, CSAA Insurance Exchange
This Session will be held on March 13th, 2017 11:30 AM

The spirit of the “Insurtech” movement is helping insurers find ways to improve the customer experience through automation. Many believe the IoT will play a significant role in transforming the business of insurance.  For insurers offering earthquake protection, the use of sensor data and mobile technology is a great example of how insurers can develop simple products that leverage the power of the network and deliver value added self-servicing capabilities.  Today, insurers are examining ways to incorporate sensor data to help adjusters make more informed decisions related to claims. Going a step further, insurers are also exploring the use of blockchain with IoT sensors, to bind and manage the policy, allow payments, or dispatch repair providers without any human interaction. Discover how using IoT can help insurers create a competitive advantage and where many Insurtechs are outshining their legacy counterparts.

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Preparing for the Storm: An Inside Look at How Florida’s Citizens Property Insurance Prepares for Catastrophic Hurricane Response

  • Speakers:Curt Overpeck, Citizens Property Insurance Corporation
    Craig Sakraida, Citizens Property Insurance Corporation
This Session will be held on March 13th, 2017 1:30 PM

Citizens’ Chief Information Officer and Director of Claims will discuss challenges, lessons-learned, and best practices to assure effective response to hurricane catastrophes.
Florida’s Citizens Property Insurance Corporation ( is a state-owned entity with a mission to provide insurance protection to Florida property owners who are unable to find property insurance coverage in the private market.  With 1350 miles of coastline and the limited CAT risk appetite of private carriers, hurricane wind peril represents the top reason for policy placement with Citizens.  Citizens currently has 500,000 polices and has had as many as 1.3 million policies in recent years.
Effective hurricane response requires an extreme focus on financial and operational planning.  Plans for CAT claims management and assurance of system performance, process efficiencies, and technology readiness are foundationally critical to successful hurricane response.
In this interactive session, Citizens executives will discuss key elements of CAT planning and fundamental systems and technology strategies that support readiness objectives.  Lessons-learned in response to 2016’s Florida hurricanes, Hermine and Matthew, will be reviewed.

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The More Things Change the More Things Stay the Same - Core Systems

  • Speakers:George Grieve, CastleBay Consulting
    Lawrence Fortin, Millers Mutual Group
This Session will be held on March 13th, 2017 2:00 PM

Take a break from the future and catch up with today’s reality.  Join Millers Mutual Group CIO Lawrence Fortin and CastleBay Consulting CEO George Grieve in a reflection on the verities of P&C Insurance core systems transformation.  Lawrence and George are veterans of the industry and the legacy modernization wave and will share perspectives on what has changed, what has not, and what the core systems future looks like.    Together they will share anecdotes and insights from multiple legacy core system transformation projects.

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Blockchain Insurance Use Cases – Guiding the Hammer Toward the Real Nails

  • Speakers:Mike Fitzgerald, Celent
This Session will be held on March 13th, 2017 3:00 PM

As with any promising, new technology, distributed ledger technology (DLT), also known as blockchain, is often discussed in terms of being a proverbial “hammer” for many solutions, which in turn look like nails. The fact is that many potential applications under review could be built on a number of different platforms. How does an insurer identify those solutions that are most suitable for DLT and that have the greatest potential for return? This session provides insurers with an evaluation model to assist with the prioritization of distributed ledger applications. Insurance-specific use cases will be reviewed in detail and compared against one another to emphasize trade-offs which should be considered.

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Continued Conversation – Cognitive Insurance

  • Speakers:Craig Bedell, IBM
This Session will be held on March 13th, 2017 3:30 PM

Last year Craig Bedell from IBM spoke about Cognitive Computing and began by explaining what this new era of computing will mean to the insurance industry.  This year he will continue that conversation by talking about Augmented Intelligence which is made possible in part by cognitive computing.  He will also share some very specific examples of how insurance companies are employing Augmented Intelligence into their business.  He will also share some examples of solutions being developed by specialty firms that service the insurance industry using cognitive computing.
Without continual growth and progress, such words as improvement, achievement, and success have no meaning. Benjamin Franklin

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Executive Panel Discussion - Improving service and reducing claims

  • Speakers:Roel Peters, Roost
    Shashaanka Ashili, Smart Drivinc
    Mark Breading, Strategy Meets Action
    Alex Kim, Inku Ventures
This Session will be held on March 13th, 2017 4:00 PM

Join executives from Smart Drivinc, Roost, and Inku Ventures for a discussion on how some of the new technology tools available on the market can assist insurers and their customers in reducing the potential for claims.

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ITA Roundtable - Leading carriers share their perspectives on changing consumer behavior and future of industry

  • Speakers:Julie Zimmer, Embroker
This Session will be held on March 14th, 2017 9:00 AM

Leading carriers share their perspectives on changing consumer behavior and the future of industry with a focus on how new technology can assist them along the way.

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Keeping Pace: Change and Customer Expectations

  • Speakers:Bryan Fowler, CIO 100 Executive | Chief Information Officer | #InsurTech Advisor
This Session will be held on March 14th, 2017 10:00 AM

The pace of change and the pace of customer expectations are the markers in today’s marketplace that define what’s possible and what is expected. Is your team prepared to listen and respond? The insurance industry is currently intoxicated by the drum of innovation as a key to success and a primary measure of it, but not all companies can be innovators, nor should they be. All around us and in every industry, the pace of change is creating new imperatives, enabling innovation, and changing the expectations of stakeholders in every aspect of our business. Even more than innovating, companies must be able to identify and keep up with this pace and to understand the implications on customer expectations. It is a topic that few are talking about in this context, yet is the real imperative.

In this session you will learn:
Why each level of your company—yourself, your team, and your overall company—must understand the pace of change and be prepared and able to respond;
Ways to assess your readiness at each of these levels;
Actions you can take to strengthen your ability to face the pace of change and the pace of customer expectations.

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Insurtech: Facts Only - Successes and failures

  • Speakers:Bill Hartnett, Hartnett Advisors
This Session will be held on March 14th, 2017 10:30 AM

New technology is not for the faint of heart. Bold moves can sometimes be rewarded and there are insurtech companies to prove it. Hear how some have gained traction while other insurtech firms have shown they are not quite ready for the demands carriers will place on it and have bid a hasty retreat from the market. 

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what is ita

ITA Mission Statement

The goal of the Insurance Technology Association is to provide members with opportunities to collaborate, educate, network, share, and use knowledge related to insurance technology. The ITA serves the insurance technology community as a resource and is dedicated to serving this specialized sector of the industry. Publications and educational programs created by the ITA are geared to professionals interested in or charged with evaluating, implementing, and marketing insurance-specific technology systems or services.

ITA publications

The current issue of ITA Pro Magazine is October, 2017. The cover story, “Cross the Line,” features John Kessler, chief strategy officer for Motorists Insurance Group, as he explains how Motorists has shifted much of its attention to the commercial lines side of the market. Another feature, “The Spiraling of Insurtech,” looks at how investor groups have led the charge in bringing carriers and insurtechs together. The third feature, Think Differently,” examines how claims centers have become laboratories for insurance carriers and new technology In addition you will find features such as:

  • George Grieve's column on the implementation of third-party software, and how carriers need to know their job and not expect others to pick up the slack.
  • Karen Furtado’s Innovation Corner column is on SMA’s 10th anniversary and how they will pass along some predictions for the next decade in insurance and technology
  • In Newsmakers, Rod Travers tells why he left the consulting world for the top spot in the insurance industry’s largest association.

online ita buyers' guide

Information on the ITA Pro Buyers' Guide, and how vendors can be a part of it

For more information, contact Jim Daggett at