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Session Description

Welcome and Keynote Address

  • Speakers:Jim Daggett, ITA
    Jag Randhawa, CAMICO Mutual Insurance
This Session will be held on April 20th, 2016 5:15 PM

Future of Leadership

What will organizations look like in the future? Most importantly, what kind of people will be leading the future? Our keynote speaker Jag Randhawa will share a profound shift sweeping the business landscape and how it is rewriting the leadership playbook. Jag will explain the skills you need to lead and succeed in the future. How you can become the leader others want to follow. How to mobilize employees toward a common vision. Don’t blink! Your future depends on it.

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2016 ITA Bridge Award

  • Speakers:Jim Daggett, ITA
This Session will be held on April 21st, 2016 8:30 AM

The 2016 winners of the ITA Bridge Award, which honors business and IT leaders who demonstrate an ability to work beyond their own boundaries, will be announced and the winners will discuss the positive effects of their collaborative abilities.

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If the boat sinks we all get wet!

  • Speakers:Don MacFarland, CastleBay Consulting
    Ruben Fechner, Erie Insurance Group
This Session will be held on April 21st, 2016 8:45 AM

There is no alignment without direction from the very top. Donald MacFarland of CastleBay Consulting chats with a Systems Executive about how carriers can establish the teamwork necessary between systems and the business to ensure success.

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Driving Digital Transformation & Organizational Evolution

  • Speakers:John Cammarata, PointSource
    Benjamin Bomhoff, Security First Insurance
This Session will be held on April 21st, 2016 9:30 AM

The future of your business relies on the ability to attract, convert and retain a new generation of customers that expect a premium mobile experience. We must engage them through contextual experiences and unify the user journey across all platforms and devices, and fully integrate it with our enterprise IT investments. Hear the transformation story of Security First Insurance and their innovative partnership with PointSource from the executives who teamed to make it happen and deliver remarkable results.


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Come Together: One Policy Solution the Cornerstone for Multiple Challenges

  • Speakers:Anthony Villa, Insuresoft
    Rusty Sproat, FIGO Pet Insurance
This Session will be held on April 21st, 2016 10:30 AM

The complexities of the insurance market create challenges – and opportunities.  Any technology solution will need to address multiple issues, but  in this case three important factors included satisfying state regulators, using CRM to create a best- of-breed sales and marketing solution, and launching a client-facing portal that is fully mobile enabled from quote to claim. In this session, we’ll discuss how  one insurer brought all of the pieces together in one successful implementation that took them from 0 to 50 (states that is) in just 13 months..

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Top 10 Cyber Security Risks – How to Protect Your Company and Reputation

  • Speakers:Laszlo Gonc, MVP Advisory Group, LLC
    Marcus Curley, Mountain West Farm Bureau
This Session will be held on April 21st, 2016 11:15 AM

Cyber security is important to the long-term survival of an organization and its brand. Companies are under increasing pressure to do more with less, few have the luxury of spending money without having to report back a measurable ROI. Security exposures can appear from anywhere increasing your probability of being hacked. In this session, learn the fundamental things you can do to protect your organization and reduce your risk footprint.

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Untapped Riches

  • Speakers:Cynthia Walker, Salient Commercial Solutions
    Daniel Borges, Tuscarora Wayne Insurance Company
This Session will be held on April 21st, 2016 1:15 PM

Insurers today are sitting on a goldmine of untapped riches in the form of their enterprise data assets and readily available public data.  Using predictive analytics techniques and tools, they can transform these assets, which are like veins of ore buried in their existing business systems and databases, into pure gold—higher profits and competitive advantage.   This session provides examples and a compelling business case for insurers to embrace predictive analytics now.

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The Cognitive Computing Era - What it Means for Insurance

  • Speakers:Craig Bedell, IBM
This Session will be held on April 21st, 2016 2:00 PM

Cognitive computing is here.  The eras of tabular and programmable computing each had dramatic affects on the business of insurance.  In this session you will learn about the introduction of cognitive computing and should leave the session beginning to imagine how it will affect nearly every aspect of the traditional insurance business model let alone the quickly emerging modern model for insurance companies.  Systems that read, see, hear and understand will advise professionals, enrich the interactions of our clients and fundamentally alter our appreciation for risk and risk management - let alone customer service.

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Enhancing the Insurance Customer Experience through a 360 View of the Customer

  • Speakers:Mo Masud, Linium
    William Jenkins, Agile Insurance Analytics
This Session will be held on April 21st, 2016 3:15 PM

To be able to deliver personalized customer experience, insurance carriers must take a 360 view of the customer from strategy to execution and move away from the product-centric focus that the industry was built on.  This article will discuss the importance of implementing a 360 view of the customer framework that can be integrated within all customer facing technology initiatives to allow insurance carrier’s to attract, engage and retain customers in a manner that optimizes the individual customer experience.

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Flying Low: Drones and Insurance

  • Speakers:Jesse Kallman, Airware
This Session will be held on April 21st, 2016 4:00 PM

Drones are capturing the imagination of many industries, but insurance carriers can make a strong business case for their use in evaluating potential risks and getting to difficult-to-reach locations to assess claims.

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An Implementation Journey

  • Speakers:Lawrence Fortin, Millers Mutual Group
This Session will be held on April 22nd, 2016 8:30 AM

Core system modernization continue to be an effort many insurance carriers in the industry are in the middle of or are looking to undertake.  This session will look at the journey of a small insurance carrier from Pennsylvania that has navigated the waters to a successful best-of-breed core system replacement project (Claims, Policy, Billing, Commission, and Reinsurance) as the capstone of a seven year overall IT transformation effort (all new software and hardware).  Hear from the CIO of this organization, the good, the bad and lessons learned including information about a failed implementation of one of the components.

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Inside Out

  • Speakers:Miguel Edwards, Kemper Corporate Services
    Bill Kanarick, Publicis.Sapient
This Session will be held on April 22nd, 2016 9:30 AM

Insurance executives have looked at the technological advances in banking, finance, and dozens of other industries and shrugged, “What’s that got to do with insurance?” The answer is, “A lot.” Insurance leaders need to be aware of what’s happening in the business-to-consumer relationship as well as the business-to-business world to effectively improve how insurance is sold, serviced and processed because industry siloes are falling every day.

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Making Contact

  • Speakers:Mark Breading, Strategy Meets Action
This Session will be held on April 22nd, 2016 11:00 AM

The Internet of Things is making the connected world a reality – with huge implications for insurers. New data sources, new products and services, and new options for communicating with customers will transform the industry. Insurers must determine how to participate in new ecosystems to capitalize on these opportunities and connect the necessary information to their core systems. 

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Closing Remarks

This Session will be held on April 22nd, 2016 11:45 AM

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what is ita

ITA Mission Statement

The goal of the Insurance Technology Association is to provide members with opportunities to collaborate, educate, network, share, and use knowledge related to insurance technology. The ITA serves the insurance technology community as a resource and is dedicated to serving this specialized sector of the industry. Publications and educational programs created by the ITA are geared to professionals interested in or charged with evaluating, implementing, and marketing insurance-specific technology systems or services.

ITA publications

The March/April 2019 issue of ITA PRO magazine is now available in digital format! Just click on this link:

Meet Martha Notaras, Rob Galbraith and Joe Beneducci, our three keynote speakers at ITA LIVE 2019, scheduled for May 5-7, 2019 in Ft. Lauderdale, FL. You'll gain some amazing insight on their specific backgrounds, industry experiences and perspectives on how insurtech is impacting the insurance indusrty.

Security First Insurance demonstrates how personalized, animated videos can help policyholders understand their coverages -- and increase customer loyalty and retention. It's a great way to have a cup of coffee (digitally) with your customers.

Most insurers will tell you they are comfortable handling traditional risk. But when it comes to non-traditional risk, that comfort level decreases. Deloitte's new global study provides some insight on how insurers are reengineering risk management for today -- and tomorrow.

Get your copy now!


online ita buyers' guide

Information on the ITA Pro Buyers' Guide, and how vendors can be a part of it

For more information, contact Jim Daggett at